1. Introduction
TextVert (“we”, “us”, or “our”) provides a B2B SaaS platform that helps export and sales teams identify prospective buyers, extract publicly available business contact details, verify email addresses, manage leads, and draft outreach. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using https://app.textvert.com and related services (the “Service”), you agree to this policy.
2. Information we collect
Depending on how you use the Service, we may collect:
- Account data: name, email address, password (hashed), preferred language, and plan or billing status.
- Billing data: order identifiers, plan, amount, currency, and payment status. Card payments are processed by our payment partners (such as Creem); we do not store full card numbers.
- Workspace data: search queries, enrichment jobs, verification results, leads, templates, and AI draft inputs/outputs you create in the product.
- Usage and technical data: IP address, browser type, device information, approximate location derived from IP, cookies or similar technologies, and logs needed to operate and secure the Service.
- Support communications: messages you send to our support email.
3. How we use information
We use information to:
- Provide, operate, and improve the Service (including Credits, subscriptions, and product features).
- Process payments, prevent fraud, and keep accounts secure.
- Respond to support requests and send service-related notices (for example billing or security alerts).
- Comply with legal obligations and enforce our Terms of Service.
4. Third-party processors
We use trusted vendors to run parts of the Service, such as hosting, email delivery, payment processing, and data enrichment or verification APIs. These providers process data only to perform services on our behalf and under appropriate contractual safeguards. Publicly available business information you request may be retrieved via third-party data providers subject to their terms and applicable law.
5. Data retention
We retain account and workspace data for as long as your account remains active and as needed to provide the Service, resolve disputes, enforce agreements, and meet legal requirements. You may request deletion of your account by contacting support; we will delete or anonymize personal data unless we must retain it for legitimate business or legal reasons.
6. Security
We use reasonable administrative, technical, and organizational measures to protect personal data. No method of transmission or storage is completely secure; please use a strong password and keep your credentials confidential.
7. Your rights and choices
Subject to applicable law, you may request access, correction, or deletion of personal data associated with your account, or export certain workspace data available in the product. You may also update profile settings in the console. To exercise privacy rights, email our support address listed below.
8. International transfers
We may process and store information in countries other than where you are located. Where required, we use appropriate safeguards for cross-border transfers.
9. Children
The Service is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children.
10. Changes
We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use of the Service after changes means you accept the updated policy.
11. Contact
For privacy questions, contact us at the support email published on this website (footer and this page).